GDPR Compliance Statement

Last updated: 25th November, 2025

On The Move Removals is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This statement explains how we handle your personal data.

Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract: Processing necessary to fulfil our removal, storage, and related services.
Legitimate interest: To manage our business, improve services, and communicate with you about your enquiry or booking.
Consent: Where you have opted in to receive marketing communications.
Legal obligation: Where we are required to retain data for tax, insurance, or regulatory purposes.

Data We Collect

We may collect the following personal data:

Your name, phone number, and email address
Collection and delivery addresses
Details of items to be moved or stored
Payment information (processed securely; we do not store card details)
Communications between you and our team (calls, emails, WhatsApp messages)
Website usage data via cookies (see our Cookie Policy)

How We Use Your Data

Your data is used to:

Provide quotes and arrange your removal or storage service
Communicate with you about your booking
Process payments and manage invoicing
Improve our services and customer experience
Comply with legal and regulatory obligations
Send marketing communications (only with your consent)

Data Retention

We retain your personal data only for as long as necessary. Booking and service records are kept for up to 6 years for tax and insurance purposes. Marketing consent records are kept until you withdraw consent. Website analytics data is anonymised and retained for up to 26 months.

Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where no legal obligation requires retention)
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Sharing

We do not sell your personal data. We may share data with trusted third parties only where necessary to deliver our services, such as payment processors, insurance providers, or subcontracted removal partners. All third parties are required to handle your data in accordance with UK GDPR.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include password-protected systems, encrypted communications, and restricted staff access.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. For full details, please see our Cookie Policy.

Contact Us

To exercise any of your rights or ask a question about how we handle your data, contact us:

On The Move Removals
Unit 22, Heath House Lane, Golcar, Huddersfield HD7 4JW
Phone: +44 7873 405 938
Email: onthemove89@gmail.com