Privacy Policy

Last updated: 25th November, 2025

On The Move Removals (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and postal address
Collection and delivery addresses for your move
Details of the items to be moved or stored
Payment and billing information
Communications you send to us (email, phone, WhatsApp, contact forms)
Technical data such as IP address, browser type, and pages visited (via cookies)

How We Use Your Information

We use your personal data to:

Provide you with a quote and deliver our removal and storage services
Contact you about your booking or enquiry
Process payments and issue invoices
Improve our website and services
Comply with legal and regulatory requirements
Send promotional communications (only with your explicit consent)

Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties where necessary to deliver our services, including payment processors, insurance providers, and subcontracted removal partners. All third parties are contractually required to protect your data and use it only for the purpose provided.

Data Storage and Security

Your personal data is stored securely on systems within the United Kingdom. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. Access to personal data is restricted to authorised personnel only.

Cookies

Our website uses cookies to enhance your experience and analyse traffic. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal retention requirements)
Object to or restrict the processing of your data
Request portability of your data
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us:

On The Move Removals
Unit 22, Heath House Lane, Golcar, Huddersfield HD7 4JW
Phone: +44 7873 405 938
Email: onthemove89@gmail.com